SHIPPING AND RETURNS

Shipping & Delivery:

All orders will be processed within 2-3 business days of receipt of payment. Tracking details of every shipment shall be shared via email and SMS with the customer.
The shipping charge shall be FREE for all orders above ₹499/-
Our courier partners will be able to deliver the shipment to you during working days between Monday to Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
Customers should not accept a parcel if the packing is not intact or tempered
The customers should accept to provide the acknowledgment of the receipt of the Parcels.

Returns & Refund:

If the customers inform with the unboxing video of the product on customercare@ikrishwellness.com or by phone with a call to our helpline number : 9818002790 within two days and in any circumstances, no complaint shall be entertained beyond the maximum period of seven days from the date of receipt of the delivery of goods.

Under what conditions can I return/replace my product?

Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.

When are refunds provided?

Refunds are provided only in cases of damage in transit or cannot provide replacement due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.

If you made an online payment, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.

For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

How are returns processed?

Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

You can cancel order from CANCEL button from order details page under My account section. You just need to give reason for cancellation, and leave rest on us.

Please call us on +9818002790 (Mon - Sat - 10 am to 6 pm), and we will help you in cancelling the order.

**Ikrish reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

Note - Orders can be only cancelled till the status is “Ready to Ship”.